Provider (agency name):

Client (full legal name):

Client registered address:

Client billing email:

Programme start date:

Term:

The term renews only by written agreement. Either party may end the engagement in line with Section 7.

The Provider will deliver the visits set out below across the locations recorded in the Client Program File. The Provider completes this table before sharing:

Only scenarios approved in the Client Program File may be deployed. Adding a location or scenario mid-term is agreed in writing and priced before the first visit takes place.

I have read and agree to the scope, locations and visit volume set out above.

Fees are set by the Provider below. Shopper purchase reimbursements are billed at cost, in addition to these fees, and only up to the cap recorded in the Client Program File.

Invoices are issued monthly in arrears and are payable within 14 days of issue. Spend above the reimbursement cap is not passed on unless approved in writing beforehand. A report rejected by the Provider on quality grounds is not billed, and the visit is re-run at the Provider’s cost.

I have read and agree to the fees, reimbursement handling and payment terms set out above.

I have read and agree to the reporting timelines and query window set out above.

The Provider keeps the Client’s brand, briefs, standards and unpublished findings confidential and uses them solely to deliver this engagement. The Client keeps the identity of the shopper panel, the evaluation criteria and the Provider’s methodology confidential, and will not disclose shopper identities to evaluated staff or attempt to identify an individual shopper from a report. These obligations survive the end of the engagement.

Any additional confidentiality or data-handling terms agreed between the parties:

I agree to keep shopper identities, evaluation criteria and findings confidential.

Personal data appearing in reports is processed only for the agreed evaluation purpose, held for the agreed retention period and then deleted. The Provider does not use covert audio or video recording. Staff are identified in reports only so far as this agreement and applicable law permit.

A mystery-shopping visit is a single observed sample. The Client agrees that findings will be used for coaching, recognition and trend analysis, and will not be the sole basis for disciplinary action, dismissal or an individual pay decision. The Client is responsible for informing its staff that an evaluation programme operates and for meeting any local consultation or notification requirement.

I agree that findings will not be the sole basis for disciplinary or pay decisions, and that our staff are informed the programme operates.

I have read and agree to the cancellation, rescheduling and termination terms set out above.

I have read and understood each section of this agreement.

I have had the opportunity to ask questions and seek independent advice.

I consent to electronic signatures having the same legal effect as handwritten signatures.

I am authorized to enter into this agreement on behalf of the party named above.

Printed name:

Date:

Printed name:

Date:

Optional — upload a countersigned scan or supporting document: