This guide explains what is on offer, how a project runs, what things typically cost, and what you receive at the end. It is a reference document — there is nothing to fill in or return. Price bands below are indicative; the figures that bind us are the ones in your signed agreement.
Section 1 — Services Offered
- A defined piece of work with an agreed scope, fee and delivery date — the most common way to start.
- Includes a written brief, the production work itself, the agreed revision rounds, and handover of the finished files.
- Suited to launches, rebuilds, campaigns and one-off deliverables with a clear end point.
- A block of reserved capacity each month for ongoing work, priority scheduling and quick turnarounds.
- Includes a standing scope agreed in advance, so small requests do not need a new quote each time.
- Suited to accounts with steady month-to-month needs rather than occasional projects.
- A focused session plus a written summary — an audit, a second opinion, or help scoping something before it is committed to.
- Includes findings and recommendations in writing, not just a conversation.
- Suited to teams who want direction before deciding how much work to commission.
- Small updates, fixes and content changes to work already delivered.
- Includes an agreed response window and a monthly summary of what was done.
- Suited to keeping something live and current after a project has closed.
Section 2 — Packages & Indicative Price Bands
Bands reflect typical engagements. Complexity — more stakeholders, more formats, unclear source material, a compressed deadline — moves a fee toward the upper end. Your written quote states the fee that actually applies.
| | | |
|---|
| One working session plus a written summary and recommendation | | |
| A single well-defined deliverable, two revision rounds, standard formats | Fixed fee, quoted from the brief | |
| Multiple deliverables, three revision rounds, source files on request | Fixed fee, milestone-billed | |
| Multi-phase work, research, several stakeholders, full asset set | Fixed fee per phase, scoped after discovery | |
| Reserved capacity, priority scheduling, an agreed standing scope | Monthly fee, banded by reserved hours | |
| Small changes and support that do not justify a scoped project | Hourly, billed in 30-minute increments | |
Section 3 — The Project Workflow
- Brief. You describe the goal, audience, constraints and deadline. Anything unclear is settled here rather than half-way through production.
- Quote and agreement. You receive a written scope, fee, revision count and delivery date. Signing it is what turns the brief into a commitment.
- Deposit and scheduling. The deposit is invoiced on signature; your slot is confirmed once it clears.
- Kick-off. Materials, access, brand assets and reference examples are collected in one pass so production is not interrupted.
- Production and first draft. The work is produced and the first version is sent with a note on what to review and what is still open.
- Revision rounds. Each round is one consolidated set of comments, applied in one pass and returned.
- Acceptance. You confirm in writing that the work meets the agreed scope. Acceptance closes the revision cycle.
- Final invoice and handover. The balance is invoiced, and the final files and any agreed source files are handed over on payment.
- Follow-up. A short check-in after launch, and an offer of maintenance or a retainer if the work needs keeping current.
Section 4 — Revisions & What Counts as Out of Scope
- A revision round is one consolidated set of comments from your side, returned together. Comments arriving in a trickle are still one round, but they slow the round down.
- Refinements within the agreed direction — wording, spacing, colour choices, small structural tweaks — are what the included rounds are for.
- Out of scope: a change of goal, audience or direction after the direction was approved; additional deliverables, pages, formats or language versions; new content you supply after production has begun.
- Also out of scope: re-work caused by information that was available at brief stage but not shared, and approvals reversed by a stakeholder brought in late.
- Out-of-scope work is always quoted in writing and approved before it starts. It is never added quietly to an invoice.
- Extra rounds beyond the included count are billed at the standard hourly rate, or as a fixed fee if the change is large enough to scope.
Section 5 — Turnaround & Rush Terms
- Turnaround starts when the brief is complete and the deposit has cleared — not when the first email arrives.
- Each revision round is returned within the working days stated in your quote, counted from the day the consolidated comments arrive.
- Feedback and approvals are expected within the window agreed at kick-off. A delay on your side moves the delivery date by the same amount.
- Rush work — anything that displaces already-scheduled commitments — carries a surcharge on the base fee, quoted before it starts.
- Rush handling is subject to capacity. A deadline that cannot be met honestly will be declined rather than accepted and missed.
- Planned time off is flagged before a project is agreed, and delivery dates are set around it.
Section 6 — Payment Terms
- A deposit is invoiced on signature of the agreement and is payable before work is scheduled. It is non-refundable once work has begun.
- Projects running over several weeks are billed in milestones agreed at the start, so neither side carries too much exposure.
- The balance is invoiced on acceptance, before handover of the final files.
- Retainers are invoiced monthly in advance. Unused capacity expires at the end of the month unless agreed otherwise in writing.
- Invoices are due within 14 days. Purchase-order numbers and billing-entity details should be supplied before an invoice is raised, not after.
- Overdue invoices may attract late-payment interest and pause active work until settled.
- Third-party costs — stock assets, fonts, hosting, plugin licences — are quoted separately and either billed at cost or bought in your name.
Section 7 — Handover, Files & Licensing
- Final files are delivered through a shared link in the formats named in the scope, organised so you can find things without asking.
- Editable source files are included when the agreement says so. Where they are not mentioned, they are not included by default and can be quoted separately.
- Ownership of the delivered work transfers to you on receipt of final payment, and not before.
- Pre-existing tools, components and know-how remain the property of the provider, licensed to you non-exclusively as embedded in the deliverables.
- Fonts, stock imagery, music and plugins stay under their own licences. Where a licence must be held in your name, that is flagged before delivery.
- Completed, non-confidential work may be shown in a portfolio unless you ask in writing that it not be.
- Working files are archived for a limited period after handover. Please keep your own copy of anything you depend on.
Section 8 — Confidentiality
- Unreleased plans, pricing, customer data and internal documents are treated as confidential by default, whether or not an NDA is in place.
- An NDA can be signed before the brief stage if you would rather have it in writing first.
- Access credentials are never stored in shared documents. Access is requested through your own systems and handed back when the work ends.
- Personal data supplied for a project is used only for that project and returned or deleted on request.
- Nothing about an engagement is published or discussed publicly before you have released it.
This guide is general information about how engagements are run and is not a contract. Where it differs from your signed agreement, the agreement is what applies.