Service Request / Trouble Call
Tell us what is going wrong at your home and when you need us. The more detail and photos you can share, the faster (and more accurately) we can quote the job. Submitting this form does NOT schedule a visit — we will confirm the appointment by phone or text after reviewing your request.
Section 1 — Customer & Property
Mobile number (for same-day text updates):
Service address (street, unit, city, ZIP):
Year built (approximate):
Check all that apply — we may dispatch a single tech or a multi-trade crew:
Section 3 — Describe the Problem
In your own words, what is happening? (sounds, smells, leaks, no power, no heat, etc.)
Has anyone already tried to fix this (you, handyman, another company)?
Upload photos or a short video of the problem area (closeups + one wider shot showing surrounding space):
Section 4 — Equipment Info (if known)
Model number (usually on a sticker or nameplate):
Approximate age of unit (years):
Photo of the nameplate / data sticker:
Section 5 — Scheduling & Access
Earliest acceptable start time:
Latest acceptable end time:
Backup date (in case we can’t make the first):
Who will be home during the visit?
On-site contact name & phone (if different from above):
Access notes — gate codes, buzzer, parking, stairs, elevator restrictions, lockbox location, pets, kids, anything the tech should know:
Section 6 — Diagnostic Fee & Consent
A trip / diagnostic fee applies to all service calls and is waived or credited toward the repair if you approve the estimate. We will confirm the exact fee when we call to schedule.