Mystery Shopper Pro Toolkit
A complete toolkit for established mystery-shopping agencies, including an annual engagement agreement and an in-depth store audit report
Get started with PocperA complete toolkit for established mystery-shopping agencies, including an annual engagement agreement and an in-depth store audit report
Get started with PocperComplete this evaluation report immediately after your visit while details are fresh. Be specific and objective — your observations drive client decisions.
Visit date:
Visit time:
Wait time before greeting (in seconds):
Staff member name or description:
Tick all that apply for the greeting you received:
Greeted immediately on entry
Greeting was friendly and warm
Staff made eye contact
Staff used the customer's name after introduction
Rate the depth of product knowledge demonstrated:
Excellent — answered every question confidently
Good — minor gaps but recovered well
Fair — needed help from a colleague
Poor — could not answer basic questions
Tick the areas you found clean and well-kept:
Entrance and windows
Floor and walkways
Restroom
Fitting room
Checkout area
Describe the checkout flow — speed, friendliness, accuracy, farewell:
Did staff attempt to upsell or cross-sell?
Yes — an upsell or cross-sell was offered
No — no additional items offered
Tick the star rating that best reflects your overall experience:
1 star — very poor
2 stars — below expectations
3 stars — acceptable
4 stars — above expectations
5 stars — outstanding
Upload receipts, photos of the storefront, and any supporting evidence:
Anything else worth flagging? Atmosphere, music, signage, accessibility, standout moments, complaints:
I confirm the observations in this report are based on a real visit and are accurate to the best of my knowledge.
Shopper signature:
Report submitted on:
Thank you for sharing your observations — every detail counts.
The Store Evaluation Report template is a ready-to-use form from Pocper's Mystery Shopper Pro Toolkit pack. Customize the fields to match your workflow, then share a link so clients can complete it and upload documents in real time.