Mystery Shopper Pro Toolkit
A complete toolkit for established mystery-shopping agencies, including an annual engagement agreement and an in-depth store audit report
Get started with PocperA complete toolkit for established mystery-shopping agencies, including an annual engagement agreement and an in-depth store audit report
Get started with PocperComplete this in-depth audit after your visit while everything is fresh. Rate each area from 1 (poor) to 5 (excellent) and back up your scores with specific observations.
Store / branch visited:
Date of visit:
Arrival time / departure time:
Staff member(s) who served you:
Enter a score of 1–5 for each area and a short note in support:
Area | Score | Observation |
|---|---|---|
Greeting on entry | ||
Staff product knowledge | ||
Store cleanliness & presentation | ||
Wait time & queue management | ||
Checkout experience |
Walk us through your visit from entry to exit, in order:
What stood out positively?
What needs improvement?
A required purchase was completed
Staff followed the expected greeting / upsell script
Promotional signage matched the current campaign
Amount spent:
Attach photos and your receipt as evidence:
I confirm this report is based on my own first-hand visit and is accurate to the best of my knowledge.
I remained anonymous and did not disclose my role as a mystery shopper.
Shopper name:
Date submitted:
Thank you for the thorough report — this is exactly what makes the client’s insights actionable.
The Comprehensive Store Audit Report template is a ready-to-use form from Pocper's Mystery Shopper Pro Toolkit pack. Customize the fields to match your workflow, then share a link so clients can complete it and upload documents in real time.