New member sign-up with liability waiver, first-time climber and day-pass booking, class and private coaching registration, birthday party and group event booking, and combined customer feedback with corporate partnership inquiry — for indoor bouldering, top-rope, and lead-climbing gyms
Get started with PocperYour honest feedback helps us set better routes, hire better coaches, and run a better gym. If you're inquiring about a corporate partnership or sponsored event, scroll down to the second half of the form.
Full name:
Email:
Phone (optional):
Date of visit:
Are you a member?
Yes — current member
No — day-pass / drop-in visitor
First-time visitor
Returning visitor (non-member)
Tick the box that best describes your experience with each part of the gym.
Route quality & variety:
Excellent — routes were inspiring and well set
Good — solid mix, no complaints
Average — some great routes, some forgettable ones
Poor — routes felt stale or sandbagged
Staff helpfulness:
Excellent — staff went above and beyond
Good — friendly and knowledgeable
Average — got the job done
Poor — staff seemed disengaged or unhelpful
Gym atmosphere:
Excellent — energy and community were great
Good — pleasant vibe
Average — okay but nothing special
Poor — felt unwelcoming or chaotic
Cleanliness & facilities:
Excellent — spotless, well-maintained
Good — clean enough
Average — could use a deeper clean
Poor — visibly dirty or in disrepair
Equipment rental quality (if applicable):
Excellent — gear was great
Good — gear worked fine
Average — gear showed wear
Poor — gear was worn out
Not applicable — used my own gear
What did you love most about your visit?
What could we do better next time?
Any specific routes, coaches, or staff members worth shouting out?
Would you recommend us to a friend?
Yes — definitely, I tell everyone about this place
Yes — probably
Maybe — depends on the friend
Probably not
Definitely not
Want to bring your team, school, brand, or community here? Tell us a bit about what you're looking for and we'll be in touch.
Company / organization name:
Your role / title:
Approximate group size:
What kind of partnership are you exploring?
Corporate climbing day (one-off team event)
Recurring corporate wellness program (weekly/monthly)
Team-building package with debrief / facilitation
Sponsored route setting (your brand on the wall)
Branded competition / event hosting
Brand collaboration / pop-up event
Influencer / media partnership
Charity / fundraiser event
Bulk membership purchase for a team
Other — please describe in notes
Preferred timing:
Within the next month
1–3 months out
3–6 months out
Flexible — open to suggestions
Earliest target date (if known):
Tell us more about your goals, audience, and what success looks like for this partnership:
Signature:
Date:
Thank you for taking the time — every piece of feedback shapes the next route we set.
The Customer Feedback & Corporate Partnership Inquiry template is a ready-to-use form from Pocper's Indoor Rock Climbing Gym pack. Customize the fields to match your workflow, then share a link so clients can complete it and upload documents in real time.